Privacy Policy

Applicable Law

We are committed to protecting your personal data and the rights set out in this policy reflect your rights under applicable law.

Applicable laws in relation to this policy are: (a) the Data Protection Act 2018 and the Privacy and Electronic Communications (EC) Regulations 2013; (b) the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) until it ceases to apply in the UK; and

We recognise that some of our customers, as international businesses, are resident in jurisdictions other than England and Wales. In certain circumstances, the local laws of those jurisdictions, when applied, may give a customer rights in relation to the personal data they provide to us. We expect that the rights set out in this policy will also give you similar protection in relation to your personal data. Please email our Data Protection Officer at support@koopdirect.com to discuss any further questions.

Disclaimer

koopdirect.com collects important customer information in an effort to improve and personalize your shopping experience. This information allows us to communicate with our customers about our products, services, and promotions.

The privacy policy described below ("Privacy Policy") applies to the entire koopdirect.com website ("Site", "we", "us" or "our"). Terms such as "you", "your" and other similar terms refer to our customers or specific users of this website. By visiting and using the website, you consent to the practices described in this Privacy Policy.

Information Collected

When you place an order, submit your account information, or participate in koopdirect.com promotions or surveys, our website collects your personal information, such as your name, email address, mailing address, and payment information (credit card numbers and bank accounts). koopdirect.com uses the information collected online to process and fulfill your order. Additionally, your email address may be collected at various points on the Site (including when you place an order with us) so that we can send you any necessary emails related to your order, such as order and shipping confirmations.

We also record your purchase history, product interests and other member information that allows us to improve your shopping experience. Analytics such as website usage and traffic patterns are also used to improve the design of our website, the products we produce and the exclusive services we offer. At koopdirect.com, we understand and acknowledge the need to maintain and use customer information responsibly.

Please note: You are not required to provide information on our website. However, without providing the requested information, you may not be able to access certain features of our website, including viewing our showroom, placing an order or logging into other member-related services on koopdirect.com.

Additional methods of obtaining information

As you navigate our website, your preferences are remembered through the temporary use of "session cookies". Cookies allow our systems to collect information about your browser and monitor your navigation patterns as you browse the website. We may also use technologies such as our own cookies to provide you with enhanced online display advertising tailored to your interests. Site users have the option to accept or disable cookies through their browsers at any time. If you choose to disable cookies, your user experience may be limited.

Site Statistics

Web data is collected to track user trends on our site. Analytical data such as hits to our server, traffic patterns, and page views show us where our audience comes from and how they interact with us online. This type of aggregated information does not personally identify specific site users. In addition, our site, like most sites, may use web beacons, pixel tags, or other tracking technologies to help us study our users' actions through non-personally identifiable information. This data may be combined with similar data collected from other users to help us improve koopdirect.com's products, services, and overall site experience.

Sharing Information with Third Parties

koopdirect.com may also share your personally identifiable and/or non-personally identifiable information, including your name, address, email address, and any transactions you make on our website or offline with us, with a third-party advertising partner and its service providers to deliver advertisements tailored to your interests when you visit certain other websites. Our advertising partner anonymizes the data we provide.

koopdirect.com will never rent or sell your email address. We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third-party website linked to our website, you do so at your own risk. We are not responsible for how these third parties collect, use, protect, or disclose the information you provide to them.

Age Requirements

koopdirect.com is intended for users 18 years of age and older. If you are under 18, you are not permitted to provide us with any personal information.

Security

We employ high-quality physical, electronic, and administrative safeguards to protect your personal information and credit card information. These safeguards help us prevent fraud and unauthorized access and maintain data accuracy. In addition, we use professional and reasonable efforts to block access to your personal information by koopdirect.com employees and business partners to ensure that your personal information is always kept secure.

Policy Changes

koopdirect.com may change this Privacy Policy at its sole discretion to better serve our customers. Please check back periodically for any changes.

Overview
koopdirect.com takes your privacy seriously. When you contact us, we want our customers to feel confident that their personal information and credit card information are protected. Just as we are committed to providing you with the very best products, we are equally committed to providing our customers with a safe shopping experience. The personal information we collect through our website helps us better understand the interests of our target audience in an ongoing effort to provide you with better service.

If you have any questions or suggestions regarding our privacy practices, please email us at support@koopdirect.com.